Customer Service Representative – Downey office

Main Job Tasks and Responsibilities:

Serve as the key contact between the company and its customers
Communicate with customers on a timely basis regarding products, technical issues, order status and other needs as required by each customer.
Use problem-solving skills to “find a way to yes” in dealing with customers
Manage customer account set up, establishing terms and keeping permits up to date.
Ability to write detailed product proposals per customer requests.
Process orders in the company information and accounting system.
Conduct follow-up communication with clients to maintain a good relationship
Identify customers’ possible needs to provide an overall service-oriented environment
Develop good working relationship with product suppliers and manufacturer representatives as well as company teammates.

Education and Experience:

High school diploma or GED as a minimum
1-2 years of computer experience including relevant software applications including Word, Excel, PowerPoint, etc.
1-2 years of customer service experience
Keyboarding skills for data entry.

Key Competencies:

Stable character, reliable and customer focused
Self-motivated with capacity to work independently
Ability to learn and understand technical product line
Able to read and understand drawings and technical documents
Excellent verbal and written communication skills
Appropriate personal appearance for business environment
Customer service experience and orientation
Information management skills
Organizing and planning skills
Attention to detail and accuracy
Multitasking needed. Must be flexible to deal with changing priorities on a daily basis.