Customer Service Representative
JOB TITLE: Customer Service/inside Sales Representative
DEPARTMENT: Sales
LOCATION: Denver, CO
POSTING DATE: October 4, 2014
POSTING EXPIRES: When filled
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform an inside sales function and communicate with customers regarding the ordering process, returns, special quotes, etc.
- Communicate with customers regarding orders/returns; establishing terms, pricing, appropriate products for the application
- Prep estimating quotes for engineering and construction
- Process orders in the company information system
- Serve as the key contact between the company and its customers
- Assist Service and Accounting departments with their customer contacts as needed
- Provide timely and accurate information for incoming customer order status
- Product knowledge requests, processing customers' orders and providing timely feedback.
REQUIRED SKILLS
- Mature and reliable
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
EDUCATION AND/OR EXPERIENCE
- High school diploma or GED
- 1-2 years of administrative and clerical experience
- 1-2 years of computers and relevant software applications experience
- 1-2 years of customer service principles and practices experience
- 1-2 years of Microsoft Word and Excel
- Keyboard skills