Customer Service/Inside Sales – Hayward, CA office

Job requirements:

• Communicate with customers regarding products, order status, technical issues, and any other needs as required by each customer.
• Manager customer service inquiries on a timely basis and provide accurate information to customer regarding order status, etc.
• Identifying and assessing customers needs to achieve satisfaction.
• Write technical product proposals per customer requests.
• Develop good working relationship with customer, suppliers and teammates.
• Conduct follow-up communication with clients to maintain good relationship
• Process orders in the company information and accounting system.
• Work closely with product suppliers and manufacturer representatives.

Education and Experience:

• High school diploma or GED as a minimum
• 1-2 years of computers experience including relevant software applications including Word, Excel, PowerPoint, etc.
• 1-2 years of customer service experience

Key Competencies:

• Mature, reliable and customer focused
• Ability to learn and understand technical product line
• Able to read and understand drawings and technical documents
• Excellent verbal and written communication skills
• Appropriate personal appearance for business environment
• Customer service experience and orientation
• Information management skills
• Organizing and planning skills, attention to detail
• Will be required to take a pre-employment drug and alcohol test

If interested please email your resume to bhoefer@farwestcorrosion.com for consideration, no phone calls please.